Meet the Directors


d hurlstonMalcolm Hurlston CBE is a serial social entrepreneur who brought credit counselling and employee ownership plans to Britain. He has served on HM Treasury and Business advisory committees, and is now on the consultative committee of the Office of Tax Simplification. He also chairs the Financial Inclusion Centre, Esop Centre and Irish Judgments. His former chairs include Student Loans Co, Euroshop, Foundation for Credit Counselling and Credit Action.




Executive Director

l jones

Alexandra Jones started her career as a graduate recruit to HSBC – covering all aspects of branch and retail banking. She rose through the ranks to become Deputy Regional Director SSM of Greater London Region, before leaving to join the Financial Ombudsman Service in 2012.

At the ombudsman service, Alexandra led on diverse casework areas including pensions, investments and jurisdiction. She was responsible for planning and directing different elements of the operation – overseeing various projects and initiatives including the rapid growth of the PPI casework management model; knowledge resource systems and management information reporting among others.

On joining Registry Trust in September 2017 as the Director of Operations, Alexandra has taken on responsibility for compliance, business development, contract management and complaints. Alexandra is also the Data Protection Officer.

Alexandra became CEO of Registry Trust from 30 July 2019.


Non-Executive Directors

d cherrettKenneth Cherrett is senior non-executive director and since 2006 chairman of its remuneration committee. He is also deputy chairman of CHICKS (a charity that provides respite breaks for disadvantaged children) and chairman of its finance committee.

He was chairman of Cifas, the UK’s fraud prevention organisation from 1991-2016 and director-general of partnership sourcing, a CBI-BIS (then DTI) joint initiative, now the institute for collaborative working, from 1993-2001. During his banking career with LloydsTSB he held a number of senior positions and was responsible for the launch and early development of trustcard, was also on the european board of VISA and is a past chairman of the Financial Services Research Centre at the University of Manchester’s Institute of Technology.


Helen HattonHelen Hatton joined the board in 2016. She is the managing director at Sator Regulatory Consulting Limited.

Widely recognized as the prime architect of the modern Jersey regulatory regime, Helen Hatton retired as Deputy Director General of the Jersey Financial Services Commission in May 2009 having led the implementation of regulatory development in the island from its blacklisted state in 1999 to achieving one of the world’s best IMF evaluation results.

Helen established Sator Regulatory Consulting which now undertakes assignments for a range of international standard setting bodies, governments, regulatory authorities and leading financial services businesses, including the World Bank, IMF and UK Foreign & Commonwealth Office.

Helen is executive chairman of KYC Worldwide Limited and chairman of the Anguilla Financial Service Commission regulating the offshore financial services industry of the island.

Helen is a Fellow of the Institute of Advanced Legal Studies, a member of the Editorial Board of the Journal of Banking Regulation, and a Freeman of the Worshipful Company of International Bankers. She is a recognised international speaker on regulatory and compliance topics.


Eric LeendersEric Leenders joined the board in 2014. In his role as Managing Director of Personal Finance, Eric is responsible for all personal finance matters, including; cards, complaints handling, conduct regulation, consumer credit, payments, savings and supporting vulnerable customers across retail and private banking portfolios.

Eric is accountable to Retail, Private and Mid-Tier bank CEOs for development and delivery of sector-specific strategies, maintaining active senior-level engagement with politicians, regulators, consumer advocates and policymakers on a range of issues to support the economy, serve customers better and earn trust in the sector.

Eric is a chartered banker and a non-executive director at the Buckinghamshire Building Society (chair of risk), Registry Trust Limited and also holds non-executive roles on the Government’s Credit Union Expansion Project and Regional Growth Fund. He is married with three teenage children and lives in Brighton.


Mick McAteerMick McAteer joined the board in 2016. He is co-founder and co-Director of The Financial Inclusion Centre. He is a consumer advocate with long experience of representing consumers at UK and EU level, and highest level regulatory experience.

He chairs the European Commission’s Financial Services User Group (FSUG), member of the European Securities and Markets Authority (ESMA) Financial Innovation Working Group. He was a board member of the UK Financial Conduct Authority (FCA)/ Financial Services Authority (FSA) for six years until the start of 2016. He chaired the FCA’s External Risk and Strategy Committee, and was on the FCA’s Oversight Committee and Audit Committee.

Previously, Mick was Principal Policy Adviser at Which? for 13 years and formulated the organisation’s policy on financial services. He led the work on exposing major scandals such as pensions, mortgage endowment and PPI mis-selling, and work on reform of pensions, insurance and banking industries.


f harrisonFrances Harrison is a consumer policy specialist. She is a member of the Legal Services Consumer Panel, the Board of the Motor Ombudsman, the Board of the Consumer Code for Home Builders where she also chairs the Disciplinary and Sanctions Panel and a member of the Finance and Leasing Association’s Lending Code of Practice Committee.

In a voluntary capacity she is Chair of Brighton and Hove Citizens Advice, a trustee and volunteer for Brighton and Hove Emmaus which helps to relieve homelessness, and a policy adviser to the training organisation, Developing Youth Practice.

In her career, Frances has worked for the National Consumer Council as Head of Policy Research and Development, the National Association of Citizens Advice Bureaux as a Specialist Support Officer, local authorities where she managed consumer advice services, and more recently she managed the West of England branch of a charity working with excluded young people.

She has also been the elected chair of Consumer Congress and the Institute of Consumer Affairs and has frequently represented consumers on government working groups.