Mission and Values
Registry Trust is the home of public data on monetary judgments in the UK. As a not-for-profit company established in 1985, our intention is to use and share this data for public good to promote responsible lending and borrowing, good business decisions, inform public discussion on the economy and household finances, and empower consumers.
We operate TrustOnline; the only service that provides members of the public and businesses with immediate access to the UK's official statutory Registers of Judgments, Orders and Fines. This information is used by lenders to decide whether to give credit or loans and by customers/suppliers of businesses to decide whether to work with them.
We also provide a range of services to credit reference agencies, government bodies, charities, regulators and other organisations to help promote transparency and accountability in commerce and trade, and support consumers in financial difficulty.
Our Pillars
Public
We work with consumers, charities and credit reference agencies to deliver an exceptional public service. We believe in transparency in public and corporate life and we work to encourage the development of better behaviours by public bodies and corporations, helping citizens to hold public bodies and corporations to account.
Economy
Judgment data is one of the most important factors in determining the health of the economy – we provide insight and analysis that is able to support good economic and financial decision making. We want to ensure businesses are making better decisions that support responsible lending and borrowing.
Policy
Our data is used to guide and inform debate about and promote understanding of major public policy issues relating to the economy and household finances. We work with regulators, Think Tanks and Government bodies to ensure that regulations and policy are created with the right information at hand.
Our Board
Mick McAteer
Chair
Mick McAteer is a campaigner for economic and social justice with long experience of representing consumers at UK and EU level with a focus on financial markets and public policy. He is founder and co-Director of The Financial Inclusion Centre, a UK not-for-profit policy and research group. The Centre’s mission is to promote financial markets that work for society. He is also Chair of the anti-poverty charity Z2K and Deputy Chair of the General Consumer Council of Northern Ireland. At EU level, McAteer is on the new European Commission Financial Services User Group (FSUG)
Lex Jones
CEO
Alexandra Jones started her career at HSBC in retail banking. She progressed to become Deputy Regional Director SSM of Greater London Region, before joining the Financial Ombudsman Service in 2012. At the ombudsman service, Alexandra led casework areas including pensions, investments and jurisdiction. She was responsible for planning and directing different elements of the operation including PPI casework; knowledge resource systems and management information reporting. Alexandra joined Registry Trust in September 2017 as the Director of Operations, and became CEO of Registry Trust in July 2019.
Ken Cherrett
Independent Director
Kenneth Cherrett is senior non-executive director and since 2006 chairman of its remuneration committee. He is also deputy chairman of CHICKS (a charity that provides respite breaks for disadvantaged children) and chairman of its finance committee. He was chairman of Cifas, the UK’s fraud prevention organisation from 1991-2016 and director-general of partnership sourcing, a CBI-BIS (then DTI) joint initiative, now the institute for collaborative working, from 1993-2001. During his banking career with Lloyds TSB he held a number of senior positions and was also on the European board of VISA.
Helen Hatton
Independent Director
Helen Hatton joined the board in 2016. She is the managing director at BDO Sator Regulatory Consulting Limited. Widely recognized as the prime architect of the modern Jersey regulatory regime, Helen Hatton retired as Deputy Director General of the Jersey Financial Services Commission in May 2009 having led the implementation of regulatory development in the island from its blacklisted state in 1999 to achieving one of the world’s best IMF evaluation results. Helen established Sator Regulatory Consulting which undertakes assignments for a range of international standard setting bodies.
Malcolm Hurlston CBE
Independent Director
Malcolm Hurlston CBE founded Registry Trust in 1985. He is a serial social entrepreneur who brought credit counselling and employee ownership plans to Britain. He has served on HM Treasury and Business advisory committees, and is now on the consultative committee of the Office of Tax Simplification. He also chairs the Financial Inclusion Centre, Esop Centre and Irish Judgments. His former chairs include Student Loans Co, Euroshop, Foundation for Credit Counselling and Credit Action.
Robin Jarvis
Independent Director
Robin Jarvis is Professor of Accounting at Brunel University. In 2013 he was awarded the British Accounting and Finance Association (BAFA) Lifetime Achievement Award for his contributions to the advancement of accounting and finance to the academic community. He is the Special Adviser to European Federation of Accountants and Auditors (EFAA) and a Board Member of the Genesis Initiative. Robin was a member of the International Accounting Standards Board’s (IASB) group in the development of IFRS for SMEs followed by membership of the IASB’s SME Implementation Group.
Eric Leenders
Independent Director
Eric Leenders joined the board in 2014. In his role as Managing Director of Personal Finance for UK Finance, Eric is responsible for all personal finance matters, including; cards, complaints handling, conduct regulation, consumer credit, payments, savings and supporting vulnerable customers across retail and private banking portfolios. Eric is accountable to Retail, Private and Mid-Tier bank CEOs for development and delivery of sector-specific strategies, maintaining active senior-level engagement with politicians, regulators, consumer advocates and policymakers on a range of issues.
Our Managers
Lex Jones
Chief Executive Officer
Alexandra Jones started her career at HSBC in retail banking. She progressed to become Deputy Regional Director SSM of Greater London Region, before joining the Financial Ombudsman Service in 2012. At the ombudsman service, Alexandra led casework areas including pensions, investments and jurisdiction. She was responsible for planning and directing different elements of the operation including PPI casework; knowledge resource systems and management information reporting. Alexandra joined Registry Trust in September 2017 as the Director of Operations, and became CEO of Registry Trust in July 2019.
Gavin Gill
Systems & Projects Manager
Gavin Gill joined Registry Trust in 2003, with a degree in Computer Studies and a background in database development and programming. Gavin initially worked on technical projects, before being responsible for starting up the Technical Support Team which he then managed for six years. Gavin was appointed as Operations Manager in 2013 and in 2019 took on the role of Systems Manager, taking control of the IT infrastructure to ensure robust, secure and dependable IT services. He manages both the Systems and Projects departments, assisting with the development and support of core business software.
Richard Malivoire
Director of Sales & Marketing
With over 30 years’ experience working in data solutions and 10 years with a credit reference agency at senior management level, Richard joined Registry Trust in 2007. Since then Richard has been instrumental in building a clear understanding of the true value of the data on the Registers, looking at the economic behaviour of consumers as individuals in the debt cycle.
Isabel Roncero
HR, Finance & Facilities Manager
Isabel Roncero began her career at a specialised London law firm where she was involved in starting up the office from inception and managing its expansion as it grew into a prominent firm featured in the Legal 500. Isabel joined the senior management team at Registry Trust in January 2016 as the HR, Finance and Facilities Manager. Isabel is also the Company Secretary.
Independent Members
Sir Alex Allan KCB
Independent Member
Member Since: 12/06/2014
Ron Gainsford OBE
Independent Member
Member Since: 12/05/10
Teresa Perchard
Independent Member
Member Since: 04/12/2013
Christopher Roper
Independent Member
Member Since: 02/02/2017
